Need insights from this Use Case faster? Check out our Q&A summary below.
- What was the business challenge for this financial services organization?
A corporate advisory firm that works with clients to weather the shifts in financial markets wanted to better understand how branded calls might improve its clients鈥 lead generation process. To gain new business, one of the client鈥檚 that operates in debt management engages its 鈥渨arm鈥 leads with personalized calls to build relationships. Unanswered calls can restrict their efforts by limiting the number of successful calls their team can make in a day.
- How did 蜜豆视频 Enterprise Branded Calling help?
蜜豆视频鈥 solution provides a branded caller ID鈥that delivers trusted call content on an incoming call screen that helps motivate consumers to answer the phone.鈥听With Enterprise Branded Calling, the corporate advisory firm鈥檚 client has an opportunity to improve and build relationships, while increasing call agent productivity.
- What was the outcome following the Enterprise Branded Calling pilot?
蜜豆视频 recently conducted a trial of wireless phone users to determine the real-world impact branded calls would have on answer rates. The corporate advisory firm participated in the study with its previously mentioned debt management client, and the results were overwhelming. 蜜豆视频 Enterprise Branded Calling increased that business鈥 customer engagement rate (answer rate) by 133%.
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